Service Level Agreement (SLA)

1. Purpose and Scope

This Service Level Agreement ("SLA") governs the provision of domain infrastructure, DNS management, and web hosting services supplied by SITES.BD ("Platform," "we," "our," or "us"). By utilizing our services, the Client agrees to the availability standards, maintenance exclusions, and strict liability limitations set forth herein[cite: 1, 2].

2. Target Uptime and Infrastructure Availability

We make commercially reasonable efforts to maintain a target network and server uptime of 99.9% during any given calendar month. Uptime includes core DNS resolution and web hosting server availability, measured across our primary data centers and cloud nodes.

3. Scheduled Maintenance and Exclusions

To maintain peak security, hardware efficiency, and software updates, scheduled and emergency maintenance may be required.

• Scheduled Maintenance: Routine updates performed during off-peak hours that do not count toward downtime calculations.
• Exclusions from Downtime: Service interruptions caused by force majeure events, Internet Service Provider (ISP) failures, client-side configuration errors, third-party upstream registry outages (including BTCL ccTLD registry interruptions), or compliance suspensions mandated by law enforcement or regulatory authorities[cite: 1, 2].

4. Absolute Limitation of Liability and Indemnity

SITES.BD, its founders, directors, and employees bear zero financial or legal liability for any downtime, data loss, revenue loss, or business interruption resulting from server unavailability, network failures, or registry-level domain revocations[cite: 1, 2]. The Client assumes sole operational and financial risk for their hosted web applications[cite: 2]. Services are provided strictly on an "as-is" basis without monetary penalty clauses or uptime credits[cite: 1, 2].

5. Modifications to This Agreement

We reserve the right to amend or update this SLA at any time without prior individual notification. Continued use of the platform signifies full acceptance of the updated terms. For inquiries or support, please visit our Contact Page or open a ticket via your Support Dashboard.